Customer Testimonials
Great attention, the waiting area is great and the customer service from Karen was excellent!
Ali Fermin is the best service advisor that I've ever encountered. He shows appreciation, knowledge, and values you as a customer. Very professional and I feel he is someone that I can trust and is reliable.
The experience in purchasing a car at this location is AMAZING! If you're looking for friendly professional service, this is the place!
10/02/21 It’s always a pleasure to drive down from Pompano Beach, to the BEST BMW Dealership in the country. It was nice to see Karen Jimenez, my super Service Advisor. Her customer service is exemplary. She is very thorough, efficient, and represents your company in 5 star fashion. So, thank you for another great experience, at BMW of Pembroke Pines. The new construction will pay dividends, for sure. All the best, and I will be updating my previous reviews on Google, Yelp, and Facebook to also reflect my pleasure on the professionalism of all your staff. Driving the Ultimate Driving Machine ...
Ash was amazing, Oscar the money man did an awesome job, this was the best car buying experience I have ever had, when i purchase my next vehicle I will definitely ask for the "A" team at Lauderdale BMW of Pembroke Pines, which is ASH and OSCAR.
Excellent customer service from Sheldon Chambers as always, he knows every detail and characteristics of the car.
I selected Karen Jimenez as my service advisor for this visit and I must say it was quite a pleasant experience. She addressed my concerns and provided professional and honest advice. Also, the fact that she was cognizant of my wait time while the vehicle was being serviced was most appreciated. She was an absolute pleasure to do business with!
Julie Miller is my Service Advisor and she does a great job. She keeps me updated through the day. I would recommend her and the dealership for all your vehicle needs.
Outstanding Service! Well managed , and professional. Julie Miller is the best ! She is very hands on, manage your time there to the shortest, yet with positive results.
Mr Darlington made my car buying experience remarkable & I had a great experience with kids. Thanks so much. I really appreciated his service & would recommend him.
Outstanding service we traveled 2 hrs to get the best service Respectfull honest and ready to help you no matter what the service needed Great team!
Karen Jimenez was are service advisor and she went above and beyond to make sure we were well taken care of. I also received a follow up email from Rachel to ensure I was happy with my visit! Thank you again for the outstanding service! FYI- I originally called to make an appt at Braman BMW and the service advisor Carlos was so RUDE and I was told there was no availability for service, But Lauderdale pines BMW accommodated me and my tire was replaced. Thank you AGAIN Karen. Highly recommend the dealership & its service dept.
The best customer service I had experienced, never before I have being taken care by any other car salesman as it was done by Mr. Carlos Ayure, very frankly knowledgeable and easy going person to deal with. I would highly recommend.
Excellent customer service. Frank Fuzer was helpful and able to get me in the car I wanted and price point. Highly recommend. Fast service thanks
Always leery buying a used car but my salesman Ash Vyas was by far the best salesperson I've ever worked with! He was not only friendly and knowledgeable, took his time with me and delivered on everything promised regarding my (new to me) used BMW. While we did the paperwork he had my car detailed to my high expectations. He made me feel like family and for that I will recommend Ash w/Lauderdale BMW of Pembroke Pines to all of my friends and family. When I ready to buy another BMW, Ash will be my first and only ...
Greatest service can expect to be treated liked family always friendly and helpful. Service department Jose always provide options and willing to work with you for best options. Also other reps willing to help as well if have questions. Parts department also has cool items can buy and gifts, great to take a look around or ask questions on parts that are interested in getting in the future & staff are great and friendly.
The experience in which my sales person, Carlos Ayurre, allowed me to have with purchasing this vehicle was head and shoulders above any other car shopping experiences I've had. From his knowledge of the process to meeting me on time was very important to me. Like most people, my time is limited, especially for the car buying experience. it's usually all day. I thank him for the efficiency of this process.
We are super happy with our new car purchase! The whole process was smooth from the get go thanks to Elton & Ivan. Could not recommend this dealership enough. Thank you!
Jose was awesome what an amazing guy. I was trying to get an appointment at Braman here in Miami. Will never go back there. That place is a joke. You guys did my oil change in an hour and Braman wanted to take 4 days with no curtesy vehicle. Really appreciate the fast service and great employees. Kudos to Management. Also loved the free water and snacks :0) thanks a million for everything and A+ service.
Thank you for your service, technical experience, and diligence with all repairs, especially dealing with insurance companies, genuine parts, and certified service. Thank you very much.! Rafael Fermin
The service department staff is friendly and responsive. My advisor Jose Alamo is the absolute best! Knowledgeable, efficient, personable and follows through. You receive timely texts with updates.
Excellent customer service and the sales department gave me the information right away and exactly what I was looking for. Definitely I will recommend BMW PEMBROKE PINES to buy or lease a car.
Ali Fermin the best advisor at BMW, professionalism, integrity, and excellent customer care. Fermin helps individuals by always helping the needs of the customers , going Beyond their expectations.
I had the pleasure of working with Jason who was very polite and professional. He exercised patience throughout the entire process and worked diligently to find me the perfect vehicle based on identifying what my likes are. I also was assisted by Oliver who welcomed me to the BMW family. He was very polite as well and thorough in explaining the various features included with my car. He later sent me a video further explaining additional features. Overrall the experience was a very seamless and memorable one and I would most certainly recommend anyone looking to purchase a BMW to ...
Fast friendly service with great teamwork. My salesperson Ash was exceptional. He responded quickly to my questions, he made the process quick and efficient. Financing was quick, friendly and explained everything to me. My car genius was helpful and informative. The whole process could not have been better from start to finish.
Great customer service . Staff is very helpful . Love everything about them .Jose Alamo had helped me all the way.. I highly recommend to all. 5 star
Ashok (Ash) was very friendly, knowledgeable, clear and very transparent during my recent purchase of a BMW X6. The entire deal was done without pressure and concrete and honest information was always provided. The process did take a while longer then I had expected but no fault of Ash who was very accommodating and kind. Recommend anyone looking for a new or used car to ask for Ashok (Ash), he's your man!
The service provided was outstanding. I was instructed on what to do from the begging. My car was not going to be ready soon and I was able to get a loaner car, it was a good experience. Thank you
Amazing management. If you have an issue they take care of it just like you would expect from BMW. I could not be happier with the service and my Z4. Thank You Billy Ohly..
I was very impressed with how professional AJ was when he assisted me in purchasing my BMW. He is very knowledgeable about the brand and provided me with excellent service. I will definitely buy from this dealership in the future.
AJ was highly knowledgeable and helpful with us. He answered all our questions and assisted us with everything. He’s extremely nice and very professional.
Best in class service from Rufus Williamson, he white gloved the entire process and communication was second to none. Big thanks to Thomas Heitkamp, Stephanie Dittemore and the Holman Family.
Thank you Darlington for making my visit a pleasant one. The transaction was smooth and I would recommend buying from Lauderdale BMW of Pembroke Pines.
Just wanted to say "Thank you" to Karen Jiminez for making my visit a pleasant one. Also, thanks to the master tech: Jeff Knapke for fixing the issue on my M340i. Regards, Mark M.
I worked with Ashok to purchase my used car. He was outstanding, personable and just easy to like and work with. The transaction was smooth, quick and no pressure. I would recommend them highly to all looking for a new BMW or a used auto. Stephanie in finance was a pleasure to work with as well. She zipped through everything and explained all the docs and signatures. Very professional organization and it shows.
Mr Colin Hew very Professional and caring this is my 6 BMW I bought from him and he’s always checking on me to make sure everything is ok
Every person my husband & I encountered exhibited professionalism and courtesy. Each step of the way they were knowledgeable, diligent and helpful. We would 100% recommend the sales gentleman Ashok Vyas, the service expert, Julie Miller and the finance manager, Adam Austin to our friends and family. We look forward to futures business dealings at this location with this fine staff of professionals. The experience from beginning to end was top notch.
Excellent. Second time I buy my car from Lauderdale BMW of Pembroke Pines. Great sales team,especially Cristian La Rosa who took great care of us, making the experience very pleasant.
Excellent service! In 5 years of being a loyal client a BMW this is the first time I feel paying a BMW WORTH every dollar.
My service guy Robert is Very knowledgeable and he is helpful also super nice, I highly recommend him. Darrel was also very helpful was having an issue with my car and offered help.
Julie is the best service writer. She makes sure every item on the list is covered and helps us keep our BMWs in tip top shape.
My service guy, Robert Trammell was amazing. He took care of all my concerns and provided assistance with all the information necessary. He help with pricing and took care of all our needs.
Service guy, Robert took excellent care of me and vehicle. Thanks Robert for all you hard work and dedication God bless you for all done
I came in early from 7:30am spoke with Advisor Jose Alamo and ran diagnostic on my vehicle. Advised me of how long approximately it would take and offered me an alternate vehicle to get around do errands while my car was being repaired, but i declined as i had the day free. I was there all day til 8hrs 5:30pm and Jose and everyone checked on me made sure i was comfortable had snacks coffee and refreshments. Always above and beyond customer service.
Great experience. Wonderful staff. Ashok, Rani ( sales) and Adam in finance were terrific. They made me feel welcomed and the process was painless. I would definitely return.
9/16/20 “BEST IN SOUTH FLORIDA!” Made a service appointment yesterday, 8/15/20, with my excellent Service Advisor, Karen Jimenez. She said, “fine come in tomorrow, 9/16/20, at 9:00 am.” That was fine and I arrived this morning. Karen was there to greet me and escorted me to a waiting room that was empty. The reason for my visit was that I needed to fulfill my first year annual service checkup, on the lease of my 2020 BMW 330 I. The Service Tech performed a multipoint inspection, performed BMW oil service, checked for signs of road hazard on tires, and topped off fluids. Everything was completed very professionally ...
Ashok Vyas was terrific, so professional and very good at providing a great customer experience. AJ Bose was the reason why I made my purchase! He was truly amazing and I recommend talking to him if you have a poor experience like I did initially. Without his involvement, I never would have purchased (2) two vehicles from this dealership.
This place is amazing...Tony Clark is a pleasure to work with, no pressure and concerned with his customers satisfaction above all else! Happy Customer!
I went to many BMWs before I made my decision. The service provided at this location was the only one worth doing business with. Fabrizzio was exceptionally knowledgeable, polite, and understanding of my needs. He helped me make an informed decision and provided the highest quality service. I am also in sales, and I know what exceptional customer service is. AS long as I drive BMW, this location is what I will call Home. Thank you for your service!!
On May 31st, 2020, I leased a BMW X3 at BMW of Pembroke Pines, FL. The experience was much better than expected, as compared to other dealers and/or brands. Tony Clark, our Sales Consultant, was knowledgeable of the products, very kind, patient, honest and a wonderful person who helped me in every step of the process. Not only was he helpful during all aspects of the leasing process, but also after I had taken delivery of the automobile. I commend BMW of Pembroke Pines, for having people of the caliber of Tony Clark to assist its customers. I am definitely ...
bought my 330m from Bmw of Pembroke Pines, Colin made it happen, got the best deal possible. and any issues I had he was always available.
Alex Borges was our sales representative - who we were lucky enough to find - that helped us get a fabulous deal on a new 330i. He was very patient, friendly and professional. He made the whole car-buying process very easy. Alex explained how all the electronic features worked and the BMW car technology. I would highly recommend this dealership and specifically, Alex, for his above and beyond efforts. This completes our BMW third purchase from Holman BMW (Lauderdale BMW of Pembroke Pines). -- Brittany
This is the second car purchased from this dealership, CPO 2007 BMW 335i back in 2008 and now a brand new 2020 BMW M2 Competition! I must say that the buying experience and customer service is second to none. No pressure whatsoever, excellent follow up, great price and perfect delivery. Frank Fuser is by far the best sales representative I've ever dealt with when buying a car, delivered on all his promises and exceeded my expectations...THE ULTIMATE BUYING EXPERIENCE FOR THE ULTIMATE DRIVING MACHINE - perfect match, THANK YOU!
Frank was great!!! We did our research and new what we wanted then Frank took over. The years of experience showed!! 100% recommend, good people!
I have nothing but compliments for the staff at Lauderdale BMW of Pembroke Pines. I started looking for a new BMW before everything shut down. Even when the dealership was closed, someone always called me back. After they reopened, their salesman, Alex Borges stayed in touch with me, responded to all my inquiries and we were able to negotiate a deal all through email and texts. The sales manager, Phil Guala, worked out the final terms and i was able to fill out most of the paperwork online. By the time I got to the dealership to fill out the ...
I didn't have an appointment and stopped by. Not only did I get courteous and friendly welcome from the receptionist, my service guy, David Bushing, was exceptional as always. He provided a quick and friendly write up, and ensured me that I would be taken care of with the same level of service that I always receive. David is truly a major part of the reason I service my vehicle at this location. One of a kind service from the best dealer in South Florida. Kudos to David and the service team.
This entire experience was fantastic. Matthew truly catered to all my needs and made my desire of driving my dream car come true! This place knows customer service at its finest. I will definitely be returning and recommending to all my friends and coworkers!! Thank you!
From beginning to end Matt Mitson was incredible. We went to another dealership first who could not make the deal work and Matt got it done in less than an hour. Thank you Matt for making this car purchase the easiest and best experience we have ever had at a dealership. We will be telling everyone we know and will definitely be back for our next cars! Shout out also to Javier who gave us the introduction to all the features on our new BMW's. He was great also! Thank you!!
Great dealership! Friendly, helpful, and not pushy at all! This was by far my best experience buying a car. I would only want to buy from this dealership in the future.
My wife and I just moved from Dallas to Florida and decided to purchase her a 2020 M4. When I searched for an M4, most dealerships only had 1 or 2 in stock, except for Lauderdale Pembroke Pines...they had 11. I decided work with Matthew Mitson after looking at a couple of reviews. He is extremely knowledgeable and fun to work with. We traded texts and emails and reached a price on an M4. We live about 2 1/2 hours from the dealership and drove there this past Saturday. When we got there, Matthew was waiting for us "with coffee" in hands. Although ...
Great experience! Phillip Guala and Matthew Mitson are amazing. Purchased two new vehicles in past 6 months with their friendly, attentive, efficient, and professional assistance.
I had an awesome experience at Lauderdale BMW of Pembroke Pines. Ashok Vyas helped my sister and I with purchasing our first BMWs. Ashok made the car buying process a smooth and pleasant experience. He was kind, patient, knowledgeable and also provided excellent customer service. Thank you again!
Matthew Mitson from BMW of Pembroke Pines offered amazing customer and helped me to accomplish my lease. Highly rated and certainly recommended. Straight forward, honest and professional.
Look no further!! This is how car buying should be! Such a smooth, pleasant, easy, and warm experience! I genuinely mean this! Matthew Mitson was professional, kind, calm, and committed from call one! He ensured all of my requests were considered and delivered. His follow ups were not over bearing just reflective of how well he listened to my needs. I can’t imagine Lauderdale BMW not making a strong effort to win your business and beat out their competitors! 5 out of 5; do not sign with another dealer until you’ve met with Matthew Mitson!
Excellent customer service is paramount with me. Bob Ford just completed the lease of my beautiful 2020 330I, for the second time, and provided that kind of service. We drove to another lot where we found the right vehicle for me, with the wheels that I wanted. Bob Made the whole experience a very enjoyable one. In addition, thanks to Nicole Lacovara in Finance and Javier Cardona in the Genius área. Both were very nice and all worked well together. Thank you all for representing your BMW Pembroke Pines Holman Dealership in 5 star fashion. You have my utmost respect. Regards, Marc ...
This Dealership works hard to make you happy and find you just what you are looking for. Matthew Mitson goes the extra mile and got me into an awesome car! He answered all of my calls immediately and is very knowledgeable. I highly recommend this dealership and am grateful to Matthew for his help.
Matt was great! He was very knowledgeable and called or texted me back right away. and he got me a great deal. I highly recommend him.
Matthew was extremely helpful during the whole entire process. He guided me, answered all my questions and provided options between buying the car or leasing. Great service.
I had a great experience at Lauderdale bmw of Pembroke Pines. Got the new x3. Matthew Mitson was my sales associate and i have to say he made my experience so enjoyable and so pleasant with no pressure and no unpleasant tactics that make buying a car an often miserable experience. I highly recommend this dealership and this associate in particular.
My husband and I have been looking at X7’s and shopping around. We were educated and knew exactly what we wanted. What we didn’t expect when we walked into this dealership was for it to be so low key. That completely threw us off. We then met Ash(happy)and he started a conversation with us asking what our preferences are. Such a lovely person-I don’t know where to start. He found the exact car with all the options that we were looking for. He went to his manager to get us the best price he could ...
Mr. Vyas offered us great service, respect and comfort throughout the whole process of acquiring my new BMW. Incredibly professional, very honest and trustworthy, the whole experience felt amazing.
We must moved to the US and needed to purchase a new car. A friend recommended this dealer and I was really lucky to have Ashok helping me find the right car at the right price. Amazing service. Really took the time and was always available. Ashok has a deep knowledge and tons of experience and really puts it to work to make you happy and satisfied. Thanks again for everything! Rgds
Matthew was nothing short of FANTASTIC! He helped me get my BMW dream car that I wanted in less than 4 days! He got me the best deal & had me in & out of the dealership in less than 2 hours!
It was the best car buying experience I ever had. Thank you, Mathew! I highly recommend them. I also enjoy my new 330i. Completely satisfied!
Darlington Excellent found the car I wanted It was my dream car I am going to recommend others to your dealership What a joy to
I worked with Matt on an X2. He went to extraordinary measures to get me exactly the features I wanted. He was thorough and worked tirelessly to provide me with the best experience possible. I highly recommend the dealership and working with Matt.
Be are in the market for a new vehicle and decided to look at a BMW. We worked with a sales person Matt. He was extremely knowledgable and helpful.
Matt greeted me on the phone and made an appointment on a time convenient for me. When I arrived he was very knowledgeable and patient with my questions. My decision was easily made based on his professional & personable service. I would recommend anyone wanting help getting a vehicle that is priced right and suitable for your daily needs to contact Matt! He made my dealership experience one I don’t regret or have a fear of anymore & I love my new car!!!
From the moment I walked into BMW, BMW has showed me premium exceptional service. Matthew is our guy. My fiancé and I came in after having a rough experience at Acura. From the moment we got onto that lot Matthew made all the difference. He was so knowledgeable, patient and he included my fiancé in all the decisions. His energy made such an Experience for us. He made buying a vehicle enjoyable. It was actually really fun. The whole process was stress-free. Matthew is the reason I will return to Pembroke Pines bmw.
Matt and Team were excellent & helped me transition into a new lease. I would definitely recommend them For any of your new or used BMW needs .
I could not male up my mind wether to lease or buy. The salesman Mr Mitson explained all the pros and cons. He was patient and a pleasure to deal with and made for a very good experience.
Thank you for the great customer experience with Matt Mitson. He gave me all the info I needed for a new car purchase, details of the vehicle and although I'm not ready to purchase just yet, when I am will definatly be shopping with BMW and Matt Mitson. Regards, Christine
Great experience they were very accommodating on every aspect of the sale. Matt is an excellent seller he was with us late on Friday ironing our every detail. Awesome experience
Liann treated us very nicely. She is very professional. She was very helpful and responsive. She followed up throughout the entire process. I will definitely recommend her to my family and friends.
The purchase of the lease for my 2019 440i was, by far, the best car buying experience I’ve ever had. Mathew Mitson listened to what I was looking for in the car and Raisa Bronstein-Guerrero patiently helped me choose my car, by presenting me with several options. Mathew handled the closing process in a very professional and friendly manner. He made sure that I always had water and that I was comfortable as the process was completed. Mathew is an excellent salesman, but most importantly, he is an excellent human being.
. Liane Mann was diligent and compassionate and I trust her. Because if this I have left A 20yr relationship with Lexus and I’m a proud owner of my first BMW. Both the dealership and salesperson went above and beyond to keep all promises. They have earned my lifelong business and I will advocate on their behalf.
This staff is friendly, helpful, knowledgeable and professional. Every step of the sale was smooth and painless. Highly recommended dealership. After having three cars from Mercedes over the last ten years this dealership made the switch a no brainer.
